FAQs
Everything you need to know about hiring, delivery, and how our service works
- You book online easily though this website or call on the number above
- We deliver the wheelchair or mobility scooter to you
- You keep the wheelchair or mobility scooter for as long as you need it
- At the end of hire, we come and collect it from you.
Yes, we deliver to all London postcodes and airports. Also to some areas just outside London - Surrey, Berkshire, Buckinghamshire, Middlesex and Hertfordshire.
Yes, we deliver to Heathrow, Gatwick and all other London airports - we meet in arrivals or departures to hand over the wheelchair
Yes, we can offer an exact delivery time if you wish
To guarantee service, you are advised to reserve once your needs are definite
Yes, we deliver from 06:00am to 8:00pm in London and from 05:00am to 11:00pm at airports.
Hire fees depend on which type of wheelchair or mobility scooter you require and how long it is needed. Get a fast quote here.
Yes, all our manual wheelchairs fold up compactly for easy transport in a car.
Our website is open 24 hours a day for quotes and bookings. Our phone lines are answered from 06:00am until 11:00pm.
Yes, our manual wheelchairs may be taken anywhere in the world. Most airlines will carry the wheelchair free of charge.
Yes, we sell our most popular models of manual wheelchairs and mobility scooters. If you currently have one on hire from us, we can credit your hire fees toward the purchase price.
Yes, we offer easy-to-use, long-range electric mobility scooters for hire.
Not necessarily. You may be exempt from VAT if you have a long-term chronic illness. Click here for more information.
Please reserve only once you are certain of your requirements. Cancellation fees apply depending on the product and the cancellation date. A minimum cancellation fee of £25 applies.
We do not offer insurance. However, your home or travel insurance policy may provide cover. Alternatively, another insurance provider may be able to assist you.
We accept Visa, MasterCard, and American Express. We do not accept cash or cheque payments.
Yes, you can extend your hire at any time for as long as you need the wheelchair or mobility scooter.
All our wheelchairs and mobility scooters are serviced and checked before every hire. If damage occurs, contact us and we will repair or replace the item within 24 hours in all of our service areas. If you are outside our service area, you will need to return the item to within our service area.
Please book the wheelchair or mobility scooter only for the period you expect to need it. If you need to extend your hire, simply call or email us. Refunds are not available for early returns.
Yes. If your plans change, we can collect the wheelchair or mobility scooter from a different location within our service area. At least 24 hours' notice is required. Any additional collection fee will be charged to your card, while any reduction in cost will be refunded within five days.



